Are you looking for peace of mind that your AMETEK Solidstate Controls assets are running at their optimal peak performance? We offer a variety of client support and service programs to ensure your critical systems are running smoothly.
- Commissioning – Start-up services and acceptance testing of equipment and batteries.
- Comprehensive Service Agreements (CSAs) – Three levels of multi-year service agreements designed to support your preventive maintenance schedules.
- Fixed pricing for easier budgeting
- Discounts on spare parts and training
- Preventive Maintenance (PM) – We developed a lifetime preventive maintenance schedule based on our field experience, supplier recommendations and internal testing. It includes annual maintenance events (PM1) which provide cleaning, testing, calibration and parts replacement as part of predictive replacement.
- 24/7 Technical Support – Connect with our factory-direct technical support team to help you with the operation or service of your system.
- Training – Earn Continuing Education Units (CEUs) while gaining a better understanding of your system with our hands-on training options.
- Spare and Replacement Parts – We stock over 10,000 different parts, including printed circuit boards, fans, semiconductors, fuses, capacitators, circuit breakers and more. We also provide and install custom parts, including our factory-made CVTs and transformers.
- On-site Consulting – Our team can provide a variety of consulting services, including overseeing your shutdown maintenance, advising on battery options and suggesting system upgrades.
- Emergency Repairs – In emergency situations, we can dispatch one of our Field Service Engineers to your site within 24 hours of your initial call.
- Testing – We offer a variety of testing, including Visual Battery Inspection and Cell Voltage Readings, Battery Continuity Test, System AC Load Testing and Inter-cell Resistance and Specific Gravity Test.
In order to ensure the proper functionality of the equipment you purchase from us, all of our services are conducted by our factory trained employees and we do not engage, subcontract, promote or authorize any third-party company to service your equipment.
If you’d like to learn more about how you can protect your critical applications and ensure up-time through our client service and support offerings, visit the client support and services page or contact us.