Although many problems can be resolved by calling our technical support desk, there are occasions when it is necessary to dispatch a technician to the site to quickly resolve an issue. The maintenance and repair of Uninterruptible Power Supply (UPS) systems, batteries and battery chargers, inverters, regulating transformers and other equipment provided by AMETEK Solidstate Controls may require assistance from one of our trained personnel. Our technicians have years of experience and are factory-trained in the operation, installation and maintenance of all our equipment. For emergency situations, technicians are dispatched to your site within 24 hours of your initial call. Technical service rates and a listing or our world-wide client service locations are available upon request. This service is available for both in-warranty and out-of-warranty repair.
Emergency UPS Service Features
- UPS pre-inspection interview with site personnel
- UPS equipment/system inspection to determine the nature of the problem
- Repair and/or replacement of parts
- Inspect equipment to verify repair is complete
- Post-inspection interview with site personnel to review problem resolution
Prior to placing the equipment back on line, our technical service representatives will furnish written reports to the purchaser that the equipment has either been inspected, repaired and adjusted by them or that it is ready for additional service under their direction.
The duties of the technical service representative may include, but may not be limited to, the following:
- Inspecting, repairing and testing the UPS equipment after installation and directing any changes or adjustments required to assure proper operation
- Instructing the client's personnel in the operation and general maintenance of the equipment
- Providing post-commissioning modifications to systems
- Providing services required to make repairs and/or replacement of defective parts