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AMETEK Virtual Support

Sometimes troubleshooting over the phone can be difficult and time consuming without any visual cues. For example, following instructions full of intricate steps and details can be challenging and may leave room for errors. With AMETEK Virtual Support we can have one of our factory-trained experts instantly in your facility to offer "hands-on" support through our remote technology. Our engineers are able to virtually reach out and touch what your onsite technician is working on through the use of merged reality. This will give you an extra layer of confidence that the work being conducted on your equipment is under the watchful eye of one of our experts to ensure safety. 

Utilizing a mobile device, you can "virtually" place our engineer into the piece of equipment you need help with. We can then facilitate an interactive step-by-step troubleshooting session with your technician. Not only does this solution offer quick and clear communications, it will reduce downtime.

Watch a demonstration of how our engineers can utilize AMETEK Virtual Support to help you solve a problem with your system! 

AMETEK Virtual Support Features:  

  • Live support from factory-trained service engineers
  • No software to download!
  • Merged Reality: Live merged reality video with interactive presence
  • Quick Connect: One click connect to contacts or send an invite via email or SMS
  • Telestration Tools: Call attention to a part or give directions by drawing directly on the screen or using arrows
  • Freeze Screen: Freeze live video to draw or demonstrate a solution
  • Give Help on a Photo: Capture a new photo or import an existing image into your help session
  • Multi-Platform: Compatible with iOS and Android devices and web browsers
  • Guaranteed Encryption: 128-bit encryption for all video calls

If your equipment is currently under an original factory warranty1 and/or you have a Comprehensive Service Agreement (CSA or CSA+)2, then you are automatically enrolled into AMETEK Virtual Support. You do not need to do anything. If you do not have a Comprehensive Service Agreement, now is the time to consider the value this can add to your maintenance capabilities. We also offer a one-year subscription service per site location. Contact us to learn more about this service or to receive an AMETEK Virtual Support session.

View our brochure to learn more about AMETEK Virtual Support.

This warranty does not include the Extended Service Coverage, as a result of Preventive Maintenance (PM)
2 This service is not included in the Basic Comprehensive Service Agreement plan